Grace period / withdrawal

Dear customer,

It can happen your ordered product does not meet your expectations, that’s bad enough for you but also for us.

The government has established clear rules for such a situation (Remote Buying) where also we need to hold. The cooling-off period or the right of return (withdrawal) is valid for 14 days after receipt of your order.

To give a reason for return is not mandatory, however, we appreciate it highly if you want to tell us the reason for return. Perhaps we can adapt at our side something that makes sending back less or not at all will occur.

We will pay you back the full amount including postage within 14 days, after receipt of your send back order.

Please e-mail to the invoice number and the date you received your order so we can process quickly and correctly your return.

Kamphuis Trading is keen to have and to keep satisfied customers!